Scheduling

For New Clients (pet sitting or dog walking)

Please complete our online registration and we will get back to you as quickly as possible. All correspondence will be returned during normal business hours.  If you do not hear from us within 1 business day, please contact us by phone.

For Existing Clients

Login in to our portal to schedule service!

For our current clients, if you are booking at least two weeks in advance we will guarantee availability. Please remember there is a late booking fee for less than 24 hours notice, and a holiday fee if you are scheduling service over the holidays. Details are outlined in the Client Policies & Procedures given to you at your registration meeting. If you have any questions, please contact us.

If you are not able to schedule service on-line, you can call us at (716) 822-3287 or e-mail us your request at: office@sitnstaypetservices.com. Please remember that your service is not officially scheduled until you receive a confirmation email back from us!

PLEASE do not call your sitter to schedule service or leave them a note, as they cannot accept reservations for new service or process schedule changes.  All reservations or changes must be booked through the scheduling software or via the office.

Payments

We accept Visa, Mastercard, American Express and Discover. Once you are logged into the client portal, click on settings and managed cards and enter your credit card information. When you book we will automatically use your credit card on file and you’ll be all set!

All payments must be received in our office at least two business days before your departure.

Not receiving e-mail confirmations?

It could be because we don’t have your e-mail on file, it is incorrect or it’s going to your spam or junk mail folder. Please make sure we have your correct e-mail address so that we can send you a confirmation of your service. We like to double check the accuracy for every reservation.